Services and programs we provide

Alzheimer's Australia Vic is here to support people living with dementia, their families and carers.

At Alzheimer's Australia Vic, we have the people and expertise to listen to your concerns and provide the information, practical advice and support you may need. Use our table of contents to browse the services we can provide for you, or scroll down.

If you would like to speak to someone on the telephone, please call the Dementia Helpline on 1800 100 500 or visit www.helpwithdementia.org.au to access our counsellors online. If you need an interpreter, call 131450.

Table of Contents

Counselling and Support Services

Family information and support sessions

Education and Resources

Further information on how Alzheimer's Australia can help

To access the Support and Services information in other languages, please click here: Information in Other Languages.


Counselling and Support Services

    National Dementia Helpline

    Speak with one of our professional consultants about dementia, discuss your needs and connect to a range of programs and services. 

    Call the National Dementia Helpline on 1800 100 500. Our Helpline operates Monday to Friday from 9am - 5pm.

    Click here to learn more about the National Dementia Helpline.


    Counselling and support - Vic

    Dementia counselling is provided throughout Victoria by telephone, in the family home, at one of our metropolitan or regional offices and via email or video conference by visiting www.helpwithdementia.org.au. If you speak a language other than English, interpreters are available.

    Click here to learn more about dementia counselling and support services.

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    Support Groups - Vic

    Share your experiences with others who understand in one of the many community based family information and support sessions.

    Click here to learn about group information and support sessions.

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    Memory Lane Café

    The Memory Lane Café program is a social program for people with dementia, their family members and friends. There are English-language and multicultural Memory Café events around Victoria.

    Click here to learn more about Memory Lane Café.

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    Younger onset dementia services

    The term 'younger onset dementia' is used to describe any form of dementia diagnosed in people under the age of sixty-five.

    Click here to learn more about Younger onset dementia services.

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    Dementia Behaviour Management Advisory Service (DBMAS)

    The DBMAS program provides clinical support for people caring for someone with dementia. DBMAS is a specialist service available 24 hrs a day across Australia, which provides advice about managing behaviours of concern in people with dementia.

    Click here to learn more about DBMAS, or call DBMAS on 1800 699 799

    Please note that DBMAS is operated by an external provider, and is not an Alzheimer's Australia service.

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    Family Information and Support Sessions

    Alzheimer's Australia Vic offers a range of dementia information and support sessions, information on dementia in other languages, and learning opportunities for individuals, families, and carers.

    Read on to learn more about our individual programs, or click the links below to view and book into our Family Information and Support Sessions.


    Living with Dementia Program - Vic

    A flexible, information and support program for people living with early stage dementia and their support person.

    Click here to learn more about the Living with Dementia Program.

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    Valuing People: A resource for community organisations

    Valuing People is a resource developed by Alzheimer's Australia to assist community organisations achieve excellence in person-centred care. It does this by providing a framework of person-centred principles that support an organisational self-assessment process. The Valuing People website provides a one-stop information hub for resources, including the self-assessment tools.

    Click here to access the Valuing People resource (external link)

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    Education and training for families and carers - Vic

    Alzheimer's Australia Vic offers a broad range of sessions and courses for family members, friends and carers of a loved one living with dementia. These are delivered by professional educators with counsellors in a supportive environment. Useful resources and refreshments are provided to attendees.

    You can view all of our public learning and development courses on the Community Awareness page (click here to visit Community Awareness).

    If you are looking for our Family Support and Information Sessions, please click the following links:

      For more information, you can contact Lisa Reed on 03 9815 7822 or via email

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      Multicultural Services and Information in Other Languages

      Alzheimer’s Australia is working hard to make dementia information and support services more accessible to people from culturally and linguistically diverse backgrounds.

      Click here to access Alzheimer's Australia's Multicultural Services page.

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      Information for Aboriginal and Torres Strait Islander people

      We also have information for people from Aboriginal and Torres Strait Islander backgrounds.

      Click here for Aboriginal and Torres Strait Islander resources.

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      Further information

      Referral form and referral information

      • Referrals to Alzheimer’s Australia Vic services can be made via our Service Provider Referral Form: Download Referral Form - WORD DOC
      • The Service Coordination Tool Templates (SCTT)
      • Phone: Reach us on the National Dementia Helpline by calling 1800 100 500.
      • Fax: (03) 9815 7801
      • Email: AAV.GatewayTeam@alzheimers.org.au (link sends e-mail)
      • Clients are also welcome to contact Alzheimer’s Australia VIC directly by phoning (03) 9815 7800.

      Our Services Guides in English and other languages

      To learn more about how Alzheimer’s Australia VIC can help you, please click here to download the Our Services guide (English).

      For information on our services in other languages, please click the links below:

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      Library and information service - Vic

      Alzheimer’s Australia Vic library is committed to providing access to quality dementia related information to people living with dementia and the community. You need to be a member to borrow from the library collection.

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      Complaints, Compliments and Comments

      Alzheimer’s Australia welcomes your feedback. Download the Complaints, Compliments & Comments Form (PDF, 779 KB) and mail it back to us, or email us at: alz@alzheimers.org.au (click to send an email).

      Click here to download the Complaints, Compliments & Comments Form in other languages.

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      Rights and Responsibilities

      Alzheimer’s Australia VIC works in partnership with people with dementia, their family and friends, healthcare professionals, and the Australian community. To learn more about your rights and responsibilities, download the Your Rights & Responsibilities flyer (PDF, 328 KB)

      Click here to download the Your Rights & Responsibilities flyer in other languages.

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      Helpsheets

      Alzheimer's Australia has a large catalogue of helpsheets. Find helpsheets by clicking here.


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      Understand Alzheimer's Disease; Support Australia: Alzheimer's Australia Services for Australians with Dementia.